Aftersales Web Assistant

Nicholls and Clarke are currently looking for a Aftersales Web Assistant to join their successful web sales team, based in Chadwell Heath.

Founded in 1875 Nicholls and Clarke Group are a manufacturer, distributor and retailer of building materials throughout the UK. We have a committed team of over 450 people supplying building materials to the trade and retail markets.

The Aftersales Web Assistant will be a proficient telesales/customer service representative and a good communicator with the drive to achieving excellent service standards.

Key Responsibilities will include:

• Processing orders received from our website, eBay and any other platforms used
• Managing incoming call and emails from Customers and assisting them with requests
• Proactive approach to managing customers, but NO COLD CALLING
• Trouble shooting, with the capability to resolve problems
• Assisting with website reviews and updates
• Updating platforms such as, eBay, competitor analysis and gathering market data
• Completing spreadsheets with product data
• Preparing images ready for upload to websites
• Monitor and manage communications on Social Media platforms
• Assist the web and online sales function as future plans are developed

Key Requirements & Skills:

• Must have basic knowledge of MS Excel
• Knowledge of pivot tables advantageous, but not essential
• Good communication skills
• The ability to manage customers in all situations
• Good attention to detail
• Basic/ working knowledge of Kerridge (KCS) K8, Microsoft Outlook & Office applications, eBay and Amazon selling (or other platforms), Adobe Photoshop/PhotoSuite, not essential but would be advantageous
• Experience in HTML Coding, advantageous
• Ideally come from a Customer Service background

In return, the successful applicant will receive:

• Competitive salary
• 23 days Holiday + Bank Holidays
• Excellent training and development prospects
• Staff discount on all products
• A friendly working environment
• Perk box rewards and discount scheme

It's our people who make up the company we are today.

Join Our Team and become a part of the Nicholls & Clarke Family.