Gleeson are delighted to be partnering with a market leading, financial services business in Solihull who are looking for a UX Designer to join their team - please note, this role will require you to be based out of the office 2 days per week.

This is a vital hire for the business. You will be required to to drive the business forward by designing, researching and owning the development of our client's significantly improved customer journey designs for consumer finance products.

"What would I be doing on a day to day basis?"

• Leading UX design development to improve digital self-service, apply, loyalty initiatives and new products as needed.
• Developing working prototypes to bring requirements to life, to test and improve through customer research.
• Working closely with Product Owners and the wider business to support other areas including:
  • Customer experience design
  • Research & benchmarking
  • User story and Acceptance criteria development
  • Backlog development, refinement & prioritisation
  • User acceptance testing
• Acting as centre of excellence for UX design for key initiatives - working with Brand team and external UX agencies as required.
• Ensuring that all journey and proposition changes comply with Legal, Regulatory and Conduct requirements.

"Sounds good! What skills is your client looking for?"

• Strong UX skills.
• Experience of working in Agile teams and of supporting Product Owners (including writing user stories, acceptance criteria and user acceptance testing).
• Customer centric approach.
• Commercial awareness.
• Effective governance and Stakeholder management.
• Detail focus on UX and functionality testing - to ensure the solution meets our customer and business requirements.

If you are interested in hearing more about this opportunity, please don't hesitate to get in touch with me.

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