Job title: Content Adaptation Manager - Japanese speaking

Location: Remote (Site in London)

Contract duration: Until end of 2024

SRG are working with a large multinational pharmaceutical corporation, working to reimagine medicine and to be a recognised leader in customer experience and engagement.

This role sits within the Customer Experience, Content & Partnerships Excellence team. The purpose of this role is to deliver quality creative adaptations of centrally created content driven by the Strategy and Design team. The Content Adaptation Manager will also be responsible for a process on the line between the CX Engagement & Channel Team and Content Hub Production team.

Key responsibilities include:

• Understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets, e.g. adapting existing content adaptation or creating channel specific content.
• Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner.
• Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets.
• Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions.
• Work together with Content Hub and Customer Experience Activation Director to agree on engagement plan delivery via localization.

Our successful candidate will have the following skills/experience:

• Fluent in Japanese.
• Marketing and content savvy, demonstrable project management skills.
• Experience with content adaptation work either in creative agency or on a customer side.
• Solid understanding of content quality aspects to be able to drive deliverables to a high standard and in good time.
• Experience with working with DAM/MLR tools.
• A firm understanding of the regulatory environment in marketing to HCPs would be beneficial.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.