We are looking for a Creative Senior Account Manager to work as an integral part of the marketing team, sharing the client’s vision and ethos and delivering excellence client service. Ideally you would have an Agency background, with marketing/ design experience.

As Senior Account Manager you are responsible for developing strong client relationships and delivering day-to-day support on all client account activity, working in conjunction with the wider business delivery / expertise.

Your responsibility is to ensure that all projects are managed in line with both agency and client policies and procedures. You are the pivotal day-to-day contact, liaising with colleagues across various departments including Design, Digital, Studio & Production, trafficking projects through to end delivery.

Client Internal/External Responsibilities:

• To build, manage and develop the client relationship to ensure client’s expectations are fully met
• To liaise with all stakeholders on a daily basis, developing and writing new briefs and liaising internally with various departments to ensure smooth project management of all projects and campaigns, and that all client delivery deadlines are managed
• To manage all workflow through Creative, Digital and Studio & Production teams, providing updates to colleagues and clients
• To identify how we can contribute to the clients’ strategy and deliver the opportunity to do so
• Work with the Account Director to embrace change and offer innovative thinking
• A brand ambassador within the agency for your clients
• Preparation of documentation for client meetings – weekly status, monthly update and quarterly review.

Financial Responsibilities:

• Accurate estimating, invoicing and monthly budget reconciliation
• Forecasting and forward planning of clients spend
• Identify and maximise cost saving opportunities
• Identify and introduce new opportunities where appropriate
• To develop MI to aid future client planning
• To ensure month end MI and KPI reports are completed on time, are 100% accurate and distributed to client

Strategy and Leadership:

• Understand competitors and positioning in the market
• Is knowledgeable in the clients’ sector and mindful of changes that could affect clients’ strategy
• Instil in your team a good understanding of company business strategy
• Share understanding of your client accounts with the wider team
• Continual development of Client Development Plans for key clients, identifying new initiatives
• Work with Account Director in delivery of additional service lines.

People Management

• Liaise with the wider Account Management team to ensure resources remain in line with client needs – holds regular 1-2-1 with Account Director
• Develop Account Managers to confidently communicate our proposition and services to client
• Manage workload effectively, seeking opportunities to expand knowledge, grow and develop
• Share knowledge and best practice with colleagues, internal departments and other business units

Operational Responsibilities:

• Manage and communicate to all concerned parties on major campaigns, providing budgets and timing plans
• Produce minutes from review meetings and circulate as agreed
• Keep the client advised on all new developments within the company
• Offer proactive advice to the client and initial briefing and planning stages, and throughout project delivery phase
• Flexible in your approach to workload and task allocation to ensure client demands are met
• Resolve issues, escalating to Account Director where appropriate, including any contract risks identified.