Location: London

Hybrid - 2 days a week in the office

At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company.

Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch, (url removed), Tempcover and (url removed), we have the power to reach millions of consumers and the technology to deliver a world-class online experience for them.

(url removed) exists to help consumers make more informed financial decisions. Our free, online comparison service allows consumers to compare financial products, from credit cards to savings accounts, loans to travel money. We want our users to feel reassured that we're on their side when it comes to their finances.

What’s the role?

This is an exciting opportunity for a Senior CRM Executive to join our newly formed CRM team at (url removed). 

This position is perfect for candidates with hands-on email and CRM marketing experience. We’re looking for someone who wants to take their career up a level with more responsibility, and project ownership and who is looking to challenge themselves driving a brand new platform. This role is ideal for someone who wants to put their stamp on Financial Services CRM strategy and directly influence growth and scale.

Day to day, you’ll be working in a fast-paced, multi-channel environment. You’ll be:

• Developing and implementing automated customer journeys
• Deploying tactical campaigns
• Working with a broad range of stakeholders inside and outside the team

You’ll also be independently coming up with new creative ways to:

• Improve performance
• Accelerate the growth of Financial Service audiences across all RVU brands

What you’ll bring to the role:
Essential:

• Ability to create automated multi-channel user journeys and complex workflows in a Customer Engagement Platform (CEP) to support objectives of improving engagement and conversion
• Knowledge of automated lifecycle programs, dynamic content, testing methodologies and inbox placement
• Solid understanding of data management, analysis and reporting such as Google Analytics and Tableau
• Knowledge of audience segmentation and building to scale and improve targeting
• Ability to build strong working relationships with key stakeholders within the business areas and the wider business to deliver timely and effective campaigns
• Strong planning and organisational skills, with proven ability to work to strict deadlines and manage multiple channels and campaigns simultaneously
• Degree-level qualification or equivalent by experience of at least 1-2 years in an email / CRM marketing role

Desirable: 

• Experience using Braze 
• Experience building SMS, push notifications and in-app campaigns
• Basic email HTML coding experience
• Experience working within the Financial Services market
• Experience working with retention and loyalty programmes
  
  

You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!

Our commitment to you:

At RVU we believe that we can be the change we wish to see in the world. We hold ourselves accountable to being open and inclusive teammates and community members. We embrace our differences and are committed to creating an inclusive environment that reflects the world we live in.

Benefits:

We want to give you a great work environment; contribute back to both your personal and professional development; and give you great benefits to make your time at RVU even more enjoyable. Some of these benefits include:

• A competitive salary and bonus package
• Employer matching pension up to 7.5%
• Hybrid working approach of in-office (2 days per week) and working from home, and a “Work from Home” budget to help contribute towards a great work environment at home
• Excellent maternity, paternity and adoption leave policy, for those key moments in your life
• 25 days holiday (increasing to 30 days) + 2 days “My Time” per year 
• Up to 30 days per year “working from anywhere” 
• A healthy learning and training budget
• Electric vehicles scheme
• In office gym 
• Free breakfast in the office daily
• Health insurance 
• Free access to the Calm and Peppy app for physical and mental health
• Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected

**As a tech company who strives to get better every day, we use Metaview during the interview processes to record and transcribe interviews so we can continuously improve the quality of our interviews and your experience. This has no bearing on the assessment of you as a candidate and you can opt out at any time.