We are seeking a dynamic and detail-oriented individual to join our team as a Customer Experience Graduate. In this role, you will work closely with the CX Manager, with a particular focus on enhancing the experiences of both our installers and consumers. You will be responsible for tracking, analysing, and identifying key trends in customer feedback across various touchpoints.

Your main duties will include maintaining a central overview of all improvement actions, ensuring stakeholders are kept informed of progress, and actively participating in multiple monthly CX Clinics with customer-facing departments. You will collaborate with internal departments to enhance Customer Journeys, identifying and eliminating pain points to improve overall satisfaction.

Additionally, you will play a crucial role in facilitating the Customer Journey Mapping Workshops.