Enterprise Client Services are Commercial Solution Strategists – providing data driven insights that inform and shape client strategies, and then executing the setup to deliver revenue against Brand Omnichannel KPIs supporting performance and efficacy for our clients & EPC cross teams.

A Team of Subject Matter Experts across EPC Solutions, Platforms, Capabilities & Products – with a laser focus on the coordinated efforts of the team’s expert delivery of exceptional client services.

A Client Services Manager at Epsilon is a unique role that combines Digital MarTech, Project Management, Product, and Creative specialisation, as well as commercial acumen.

Top Digital Marketing Agency for Advertising Solutions ((url removed))

The role:

• Support client meetings and developing relationships with day-to-day contacts.
• Working with the Client Services Managers to launch client campaigns with excellence and at pace.
• Understand client goals and support the implementation of revenue generating strategy to achieve them.
• Support Quarterly Business Planning to convey results that champion digital marketing and its impact on a client's overall success.
• Work successfully alongside internal creative and operation teams to provide first-class service and implementation of innovative digital marketing strategies.
• Manage campaign launches working alongside cross-functional teams, to ensure strategic, effective, and efficient execution to accelerate go-live timelines.
• On-going support & optimisation of existing clients and campaigns.
• Demonstrate expertise in all Client Services tools and processes.
• Perform Quality Assurance on campaign set ups and launches.
• Own alignment of campaigns with clients marketing calendar, this includes creative updates, client approvals and promotion set up.
• Monitor campaign activity to identify potential opportunities/risks and optimise as needed.
• Spotting trends and opportunities for client success by digging into performance numbers in line with industry trends.

We are looking for people who:

• Like to be organized - Time management and follow-through skills are key!
• Detail-oriented, able to multi-task and prioritise in a fast-paced environment driven by measurable results.
• Are passionate about problem-solving.
• Possess strong communication skills, verbal and written.
• Love working in an energetic and engaging team environment.